How to Search for Customer’s Account Details in The Institution’s Account base In Compliance Planet Anti Money Laundering/Core Banking Finance Software

This refers to carrying out a search for customer accounts, whether individual or corporate accounts, on the Compliance Planet. This page offers information on customer’s account number, account name, account scheme code, branch code (Sol ID), branch name (Sol Desc.), Customer identification number (Cust ID) and the unique identification number generated by Finacle for each customer you search for. Here is how to make a search below;
NOTE: Only person(s) profiled as ‘Deputy Supreme Admin’ can carry out these operations
STEP 1: From the main dashboard, click on ‘CONTROL PANEL’. See an example below

➔  From the left hand side menu, click on ‘Account base’ Check out fig.9.2a below for an example


(fig. 9.2a)

➔ Clicking on ‘Account Base’ will display a page as in fig. 9.3b below .

(fig. 9.2b)

STEP 2: Enter ‘Search term’ in the search box to start a search. The search box is at the top-right area of the page. The search term could be either a name or part of the name, scheme code or account number. See an example of a search ongoing in fig. 9.2c below.

(fig. 9.2c)

➔ The software will start a search in real-time as you type a character in the search box. See the result of the search term in fig. 9.2c in fig. 9.2d below.

(Fig. 9.2d)

➔ Every information seen on this page is for view only. You can adjust the number of accounts you want to see per page by clicking on the ‘ENTRIES’ box next to the search box as shown in fig. 9.3e below.

(fig. 9.2e)

➔ At the bottom-right corner of the page also, the software will provide information about the number of pages of the search result, with the page numbers written out. All the page numbers represent buttons to go to each page. By clicking on any page number, the software takes you to that particular page. Click on the ‘NEXT’ button to go to the next page when you and click on the ‘PREVIOUS’ button to take you to the page before the one you are viewing at that moment. See these features in fig. 9.3g below.


(fig. 9.2f)

For further enquiries :
Tel +234(0) 816 555 9818
Email solutions@efuelite.com

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