The service log keeps a record of the Compliance Planet software services forming a logical path linking a sequence of operations on the software. The service log provides a list of services that have affected an operation in a sequential order. It is used to trace the services that have affected the contents of a record.
NOTE: Only the Supreme Administrator can carry out this operation
Here is how to view a service log;
STEP 1:From the main dashboard, click ‘AUDIT TRAIL’ as shown in fig 28.2a below
(Fig 28.2a)
- This will display the audit trail page as shown in fig. 28.2b.
(fig. 28.2b)
STEP 1: Click on ‘Service log’ on the audit trail page as shown in fig.28.3a. below.
(fig. 28.3a)
- You can also click on ‘Service log’ on the left hand side menu as in fig. Fig. 28.3b
(fig. 28.3b)
- This will display the service log page as seen in fig. 28.3c below.
(fig. 28.3c)
STEP 2: Click on the ‘Start Date’ button this displays a calendar just below the date box. See fig. 28.3d for an example.
(fig. 28.3d)
Take a look at the arrows labelled a to d in fig. 28.3e to study the calendar.
- Click on the given year to change it to your year of choice.
- Click on the given month to change it to your month of choice.
- Then, click on the date of the month.
- You can also click on the angle brackets on the calendar [ ‘<’ or ‘>’ ] to go backward or forward.
- (fig. 28.3e)
STEP 3: Click on the ‘End Date’ button to specify the end date, this also displays a calendar below the date box. See fig. 28.3f for an example.
(fig. 28.3f)
STEP 4: Click on ‘View Log’ as in fig. 28.3g below to view the services.
(Fig. 28.3g)
- This displays a list of services pertaining to operations that were carried within the specified period. See fig. 28.3h for an example.
(fig. 28.3h)
Click on the ‘entries’ box to change the number of entries you want to see per page. See fig. 28.3i.
(fig. 28.3i)
- You can search for a service by typing th search term in the ‘Search’ box. The software displays the results in real time. See fig. 28.3j for an example of a search.
(fig. 28.3j)
You can sort out the records to be seen from the latest to the earliest or vice-versa. Specify the order of the list by clicking on the ‘Sort Log’ box as in fig. 28.3k.
(fig. 28.3k)
- At the bottom-right corner of the page, the software provides information about the number of pages, with the page numbers written out. Clicking any page number, to go to that particular page. Click ‘NEXT’ to go to the next page and click on ‘PREVIOUS’ to go to the page before the current page. See these features in fig. 28.3l below.
(fig. 28.3l)
- Each service log entry has an action button used for mailing the service log to the Compliance support desk.(See fig. 28.3m below) Here is how to mail a service log to the support desk;
- Click on ‘Send To Support Desk’. This button is at the end of the row of each log entry. See this in fig. 28.3m below.
(fig. 28.3m)
- This displays a confirmation console as in fig. 28.3n will be displayed. Click on ‘Confirm’ to proceed
(fig. 28.3n)
.
- A notification will be displayed at the top of the screen as in fig. 28.3o when the mail is sent successfully and the action button for that log will change to ‘Sent’.
(fig. 28.3o)
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Email solutions@efuelite.com
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