This section provides a guide on how to modify “REASON” options available when sending an STR notification on the Compliance Planet, with step-by-step instructions and pictures. These options are available when answering “Why do you think this transaction is suspicious?” when sending an STR notification.
Here, the operations are;
- Editing notification reason,
- Deleting reason
- Adding a new reason
NOTE: Only person(s) profiled as deputy supreme admin can carry out these operations
To perform any of the operations;
STEP 1: From the app dashboard, click ‘Control panel’ as in Fig. 21.1a.

Fig 21.1a
- This will display a drop-down as shown below.

STEP 2: Select “SURVEILLANCE” on the drop-down list and click on “CILPA”. See an example in Fig. 21.1b below.

Fig 21.1b
STEP 3: In the “CILPA” drop-down option, select the “CILPA” as in Fig. 21.1c below.

Fig. 21.1c
- This displays a page showing a list of all ‘STR Notification reason’ options that have been created and are available on the software. See Fig. 21.1d for an example.

Fig. 21.1d
How to edit an STR notification reason
This refers to changing the description or status of the STR notification reason. Here is how to do this.
STEP 1: Click on the ‘EDIT’ button in the action column. See Fig. 21.1e for an example.

Fig 21.1e
- Clicking the ‘edit’ button will display a console titled ‘Notifications Reasons’ as shown in Fig. 21.1f below.

Fig. 21.1f
STEP 2: Click on the ‘reason text’box to change the Notification reason description. See an example in Fig. 21.1g below.

Fig 21.1g
STEP 3: Click on the ‘reason status’ checkbox to make that notification reason active or inactive. This is illustrated in Fig. 21.1h and Fig. 21.1i below.

Fig 21.1h

Fig 21.1i
- Fig 21.1h shows that the notification reason is set ACTIVE, while Fig 21.1i shows that the notification reason is set INACTIVE.
- An active notification reason will form part of the available options when sending a new STR notification (See section 6.2.1 for sending an STR notification). At the same time, an inactive notification reason will no longer be part of the available options when sending a new STR notification.
STEP 4: Click on the ‘save’ button to save the edit or click ‘dismiss console’ to cancel the operation. See Fig. 21.1j for an example.

Fig. 21.1j
- This displays a confirmation console as in Fig. 21.1k below

Fig. 21.1k
- A notification, as in Fig. 21.1l (A), will be displayed at the top of the page. Also, see Fig. 21.1l for an example of the updated description and status.

Fig. 21.1l
How to Delete an STR notification reason
This operation removes the STR notification reason from the list of available reasons. A deleted STR notification reason will no longer be part of the available options when sending a new STR notification on the compliance planet (See section 6.2.1 for sending an STR notification).
STEP 1: Click on the ‘delete’ button of the STR notification reason, as in Fig. 21.1m.

Fig. 21.1m
- This displays a confirmation console to confirm your request to delete the STR reason.
STEP 2: Click on ‘confirm’ as in Fig. 21.1n to proceed or ‘cancel’ to dismiss the console.

(Fig. 21.1n)
- A notification will be displayed at the top of the page as in Fig. 21 .2a.

(Fig. 21 .2a.)
How to add a new STR notification reason
This refers to creating a new STR notification reason. This notification reason will be added to the list of available ‘reason’ options when sending a new STR notification on the Compliance Planet software (See section 6.2.1 for sending an STR notification).
STEP 1: Click on ‘CREATE NEW NOTIFICATION REASON(s)’ as shown in Fig. 21.2b below.

(Fig. 21 .2b.)
- A ‘Notification reason’ console, as in Fig. 21.2c, will be displayed.

(Fig. 21.2c)
STEP 2: Fill the ‘Reasons ID’ and ‘Reasons’ text box as in Fig. 21.2d below

Fig. 21.2d
STEP 3: Click on the ‘reason status’ checkbox to make that notification reason active or inactive. This is illustrated in Fig. 21.2e and Fig. 21.2f below.

Fig. 21.2e

Fig. 21.2f
- Fig. 21.2e shows that the notification reason is set ACTIVE, while Fig. 21.2f shows that the notification reason is set INACTIVE.
- An active notification reason will form part of the available options when sending a new STR notification on the Compliance Planet software(See section 6.2.1 for sending an STR notification). In contrast, an inactive notification reason will no longer be available when sending a STR notification on the Compliance Planet software.
STEP 3: Click on ‘save’ to save the edit or click ‘dismiss console’ to cancel the operation. See Fig. 21.2g for an example.

Fig. 21.2g
- This displays a confirmation console as in Fig. 21.2h below.

Fig. 21.2h
- A notification, as in Fig. 21.2i, will be displayed at the top of the page when the operation is successful.

Fig. 21.2i
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