Question 1: Can a user close more than 200 cases at once?
Insight:
You can close more than 200 cases on the app at once. In fact, as many cases as displayed on the screen can be closed at once.
Question 2: Is it possible to sort by amount, date and transaction type on the app?
Insight:
For sorting by any column of your choice, please download to Excel at this time. Currently, you can sort by Transaction Amount and Date. The Pluto AI case filters sort by Account Name.
Question 3: Why does information disappear when entered into the action taken box?
Insight:
There is likely a knowledge gap. This will be demonstrated in a session with our engineer present so they can observe the issue raised first-hand and offer a solution/guidance.
Question 4: Can a user attempt to revert or reopen a closed case?
Insight:
If a case is closed, there is no reversal. It is essential to be certain of the conclusion drawn from an investigation into the system. This is why the system prompts a confirmation before closing an investigation with the user’s selected choice/option.
Question 5: Can a user Whitelist an account independently?
Insight:
There is a whitelist menu in the control panel app. You will be taken through a walkthrough of how to use it during a session. You can also visit this link for more information on whitelisting an account on Compliance Planet. https://amlreport.com/2025/08/01/how-to-carry-out-whitelisting-operations-on-control-panel-in-compliance-planet-anti-money-laundering-core-banking-finance-software/
Question 6: Why is the time increased for downloading more cases?
Insight:
Compliance Planet exports all currently displayed information to Excel. The capacity of what can be displayed on the screen is solely determined by the user’s system resources. If the records queried exceed the user’s system’s display capabilities, the user must split the dates; otherwise, the user’s browser will crash, and the page will become unresponsive. The more records you attempt to query, the more server resources are needed to process them. A significant amount of information is gathered for investigation in every case displayed. Therefore, the time taken to process 500 records for display cannot be the same as the time taken to process 5,000 records for display. This is fundamental knowledge applicable to every software.
Question 7: Does the app allow downloading up to 50,000 cases at once?
Insight:
As said earlier, downloads are based on what is displayed. What is displayed is tied to the resources available on the user’s system. We strongly advise getting accustomed to how Compliance Planet works. There are certain limits in place that have enabled the software to scale so easily, despite being on the same resource level since 2017. With the bank’s data tripling in size between then and now.
Question 8:Meaning of *Entry* in the data view filter.
Insight:
Entry refers to the number of records displayed on the screen. So, if the total records are 1000 and your entry is 100, the first page will display 100 records, and when you export, only 100 will be exported. You can then switch to page 2 and export the next 100 records or increase the entry to display more or all of your records on the first page. Be guided to display only what your system resources can handle on the first page. We strongly advise that, based on the user’s system capacity, do not exceed 10,000. We understand that there are times when certain rules are not monitored daily, and that a bulk investigation is needed. In such situations, please batch your dates and entries depending on the number of cases that emanate daily from a rule
For general speed improvements, please liaise internally with Compliance and IT Management to provision AML Databases in the cloud or on standalone servers with sufficient resources to handle significantly higher request volumes.
Currently, the resources in use are those provided in 2017 for reporting purposes, a time when the Bank’s customer base and transaction load were approximately one-third of what it is now.
Despite the huge surveillance system installed with AI embedded, no additional resources have been provided yet.
Compliance Planet, as of today, operates in an insufficient environment for its level of operations. The current level of scalability is enabled by its unique architecture and streamlined operations, which allow it to operate in an environment with very limited resources.
For further inquiries:
Tel: +234(0) 816 555 9818
Email: solutions@efuelite.com
Web: https://solutions.efuelite.com
